RIDE 8294 is Founded by entrepreneur Samrawit Fikru (CEO at Hybrid Designs) , who successfully led the company for the past 11 years to create one of the most recognized brands in Ethiopia
About Us
Mission
We provide safe, reliable, and fast transportation services to Africa to improve quality of life and connect people to opportunity.
Vision
“To be a global player in the transport industry, with a focus on Africa, connecting people to opportunities and improving their quality of life.”
Our Core Values
- Familyhood
- Safety
- High Level Execution
- Integrity
- Customer centric
- Innovative
Our History
Foundation of RIDE
Hybrid Designs PLC entered the RIDE hailing market in 2014 with a vision to make transportation in the caital safe, affordable and convenient through technology.
Increase Market
Leading Innovation
Our Core Competency
Operational Excellence
We strive to perform with high efficiency
Technological Advancement
We are always on the top of current technologies
Safe and Excellent Service
We have “Customer First” approach
Fast and Profitable Growth
We are on a long term play
Corporate Social Responsibility
We believe in the concept “From the community to the community” because we are part of the community
Ride For The Community
Hybrid Designs PLC entered the RIDE hailing market in 2014 with a vision to make transportation in the caital safe, affordable and convenient through technology.
Yellow and Black Staffing
We have 300+ full time employees where 70% of them are in RIDE Contact Center.
We have 50+ Contractual part time employees
90% of our Staff is composed of Female professionals
Partners
Our company is proudly a partner of multi-billion dollars corporations, aligning itself to successfully drive the Ethiopian GIG economy.
Clients
We serve over 3 million individual customers and 400+ corporate accounts
We have 50+ restaurants in our food catalog
We have 70k+ Drivers in our platforms
Where will we
be in the
Future
Create ecosystem of digital services to make living simple in Ethiopia and beyond.
Contact Center
Customer Support
Handling customer queries to provide a smooth service
Booking, Sales and retention
We push outbound calls to increase sales and usage frequency while we handle incoming calls to book rides
Employee Performance Monitoring and Training
We make sure that call handling standardization is well executed
Contact Center Outsourcing
We leverage our expertise to help other organizations.
