RIDE Customer Policy aims to ensure Safe, quick and Reliable service to all passengers. In order ti do our best, passengers are required to follow this policy and comply at all times.
Introduction
- Purpose: To inform customers of their rights and responsibilities when using RIDE service to ensure a positive experience for both passengers and drivers.
- Scope: This policy applies to all customers using RIDE platform.
Service Use
- Account Registration: Customers must provide accurate and up-to-date personal information during registration and keep their account secure.
- Trip Requests: Customers should only request rides when they are ready to be picked up to avoid delays and ensure efficiency.
- Fare & Payment: Fares are calculated based on distance, time, and demand. All payments are to be made through the app using cash or registered payment methods.
Customer Conduct
- Respect & Courtesy: Treat drivers and their vehicles with respect. Abusive language, disruptive behavior, or damage to the vehicle will not be tolerated.
- Safety: Follow all safety guidelines, including wearing seat belts and not distracting the driver. The consumption of alcohol or drugs during a ride is prohibited.
- Privacy: Respect the privacy and personal space of the driver. Do not share or request personal information.
Cancellations and No-Shows
- Cancellation Policy: Customers can cancel a trip within a specified timeframe without a fee. Repeat late cancellations may incur restriction on the passenger account for a period of time.
- No-Show Policy: If a customer fails to show up for a ride within a reasonable waiting period, driver may cancel the order.
Feedback and Complaints
- Feedback: Customers are encouraged to provide feedback on their ride experience to help improve the service. Call 8294 or email us at support@ride8294.com to share your comments. You can also use the contact section of your app for any inquiry.
- Complaints: Any complaints about the ride or driver conduct should be reported through the app or by calling 8294 for investigation.
Lost and Found
- Reporting Lost Items: Customers should report lost items through the app or by calling 8294. The company will assist in coordinating with the driver for item return, but is not responsible for lost or damaged items.
Non-Discrimination Policy
- Equality: The service is committed to providing a welcoming environment for all customers, regardless of race, nationality, religion, gender, disability, or any other protected characteristic.
Safety Measures
- Health Guidelines: Customers must adhere to health and safety guidelines, including mask-wearing and hand hygiene, as required by local laws or company policy.
Amendments
- Policy Updates: The company reserves the right to update the customer policy as necessary. Customers will be notified of any significant changes.
Acknowledgment
- Agreement: By using the service, customers agree to abide by the customer policy and understand that violation may result in suspension or termination of service access.
For RIDE Terms and Conditions, please follow this link. https://ride8294.com/terms-and-conditions/
